0000017506 00000 n Once you hit the 120 day mark, the 'penalty' phase kicks in and determines the mix of cash and vouchers for your refund. For example, each river cruise has two 445-sq.-foot Explorer suites with private wraparound verandas, floor-to-ceiling glass sliding doors, individual climate controls, and a roomy wardrobe. Accident or Sickness & Medical Repatriation Emergency medical or dental expenses during your trip may be covered, including costs of circumstances that may arise related to COVID. Remember, Viking cruises provide pretty much everything you need for a great vacation. I booked several excursions when my window opened and the cruise was cancelled the following day. Risk-Free Guarantee: How it Works. Should you cancel or wait for Viking to cancel? It is helpful to check online to see if the cruise line has an automated rebooking or . C'mon along! Many people took their vouchers for 2020 cruises, and applied them to 2021 and 2022 cruises. The realities of cruising amid sudden COVID-19 surges. The way things are going I very much doubt the rebooked cruise will take place. Many travelers play it safe, sticking with contemporary American fare at the buffet, but our Viking source strongly recommended exploring all of the ships culinary options. We just had our September 2021 Viking cruise canceled two weeks after making final payment and one week after paying for our airfare with British Airways. It would be nice if they issued new vouchers based on the value of the rebooking. 0000550657 00000 n 0000018293 00000 n Cruises that have been started does not provide a refund. "You know the old saying when life hands you lemons," Clancy announced. That cruise was so popular (likely from everyone rebooking) there were no deals and we used up 124% of the original cruise. This is a point of great confusion for me. 0000006334 00000 n Call Delta. 0000562908 00000 n In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. You can do this online at. If thats not to your interests, you could always relax with a nice afternoon tea. Our mission is to serve the 50+ traveler who's ready to cross a few items off their bucket list. 62 0 obj <> endobj xref My question is: What will happen to all the value I have assembled if/when the current booking is also cancelled? Which date are you going? Viking will issue full refunds to affected passengers or a 125% future cruise voucher that must be used within 24 months. 0000006223 00000 n 0000019511 00000 n It cannot be refunded until it expires 2 years after issuance (and if it was a 125% voucher, the extra 25% reverts to the company upon expiration). For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be processed only after the return of airline ticket. Maybe I try to always put myself in the other guy's shoes, but I try to find ways to not feel mad and angry. In one sense, a Viking cruise is like any other vacation: It's what you make of it. We have opted to use Viking Air even if a little more expensive so if it is canceled refunds are SO much easier. By means of several inquiries to Viking Social (Tellus@VikingCruises.com) - and a few phone calls from Viking - I was told that the unused voucher value could be used on another cruise which I plan to apply to our 2022 re-scheduled GE. Brian Thomas is a professional writer with over 15 years of experience. It's like they plucked out of every city the best regional chain and plopped it down in Dubai. As an alternative to reimbursement of cancelled trips more than 24 hours before departure, you can in some cases change the date of travelling or have the money deposited for a new trip within 6 months (12 months for cancellations from 15th of March 2020 and onwards). In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. Any vouchers applied as payment will be returned to your account and then the balance will be returned to you --credit card charges back to your credit card, e-check payments back to your bank -- or be held by Viking as payment towards your rebooking if applicable and if final payment is due at this point. Please forgive me if this is already covered elsewhere. An easy approach is to sign up for the Viking Weekly, an online newsletter with recommendations, itinerary spotlights, videos, and more. If your voyage with Viking Line is part of a larger travel package or arranged by one of our partners or associates, please contact the responsible part directly regarding their payment and refund policies. Does anyone know Vikings refund policy on river cruises? But, this whole game is heavily leveraged, and dependent on a resumption of cruising in early to mid-2021. By Sums less than 20 will not be refunded but will be deposited on the cancelled booking for a new trip within six months (twelvemonths for cancellations from 15th of March 2020 and onwards). 0000001981 00000 n trailer <]/Prev 839367>> startxref 0 %%EOF 111 0 obj <>stream Note that special cruises, charter departures and trips with theatre tickets, opera, concerts and other event tickets may have different terms of cancellation and repayment. Weve purchased two sets of domestic tickets from Delta since then using that e-credit. For the best possible time, youll want to be flexible. We were able to change our flights with no issue. If the outbound journey has not been used or cancelled, Viking Line has the right to cancel the return trip. John Heald, Brand Ambassador of Carnival Cruise Line, has announced the details for the next For Funs Sake (FFS) Cruise. After the voucher amount is removed. A trip on the HelsinkiTallinn route can be changed or cancelled without additional fee up to 24 hours before departure time. As we mentioned earlier, Viking cruises arent cheap, but that doesnt mean that you cant travel frugally. Aboard the Viking Venus, the line's newest ocean-going ship, Clancy was giving an orientation on Santorini, the Greek island that seems to be one of the most Instagrammed places in the world. However, Viking offers a few apps to make your cruise more enjoyable, and if you dont install them, youll miss out. 0000005940 00000 n Service and/or handling fee and cancellation insurance are not refunded. Hoping and waiting for our December 2021 cruise has kept my sanity through the pandemic! Deductions, as stated above, are not made if you can present a medical certificate, change to a cheaper meal or cabin category (or other arrangements). 0000004508 00000 n I think if the rebooking cancels it will be time to bail. My wife and I are booked on Jupiter for late next February. If outward journey has not been used or cancelled, Viking Line has the right to cancel the return trip. It has been a great cruise company with a first-class product. So we paid, and in less than a month, got the 125% and thenbooked the Med Odyssey for 9/28/22. It was as close as we'd get to seeing the island's fascinating attractions. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, After 24 months, if you are unable to use your. The worst thing you can do is clutter up your quarters with unnecessary items. Started August 27, 2021, By I want to be there for 2 weeks. The Fosses rebooked their cruise for this April. What about re-booking for April 2022? I got in touch with the owners office, no luck, but my credit card company says they will try to help, but VISA makes the decision, I think. Thank you Peregrina this is very clear and will be very helpful. If youre planning on drinking regularly no judgments here, were talking about a vacation there are a couple of ways to keep your budget in check. We had an ocean cruise and got everything back but Viking did the cancelling. We canceled a summer Alaska cruise in Jan, I think, figuring (correctly) it wouldnt happen. nr. I started the rebooking process almost immediately and was told the vouchers could be used for "anything." 0000562482 00000 n Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: Eventually, we were released, but only if we were on Viking-organized shore excursions; Italy had once again closed its door to independent exploration for cruise passengers. We are at final payment and need to make a decision. The, How to stop the next police killing? He flat out lied to me. https://www.vikingrivercruisescanada.com/my-trip/current-sailings/index.html. (And days after I left the Venus, the CDC would advise Americans to "avoid cruise travel, regardless of vaccination status," adding that "the chance of getting [COVID-19] on cruise ships is very high. Powered by Invision Community. Published on January 7, 2022. It was all done on the same day. I can only speak to what just occurred for us the past days. Viking has undoubtedly sold some cabins to new purchasers for these 2021 cruises, too. As one of the apps reviewers puts it: This app is an essential tool for getting the most out of your cruise.. If youve got money to burn, you wont be disappointed by the premium suites on a Viking cruise. With ocean cruise, timing is less of an issue, but youll still want to plan as far in advance as is possible. Isnt it funny. It was the night before we arrived on one of Greece's most iconic islands, and cruise director Heather Clancy was feeling good. Standard features like heated bathroom floors and high-quality wooden deck furniture really help the cruise line stand out from its competitors (and no, we havent received payment from Viking for this piece). Most rooms are also equipped with hair dryers, so while you might want to bring other electric products hair straighteners and curlers, for instance leave the dryer behind. Weve been to. Best case is that Viking cancels all those SA cruises, but likely well after finalpayment. Free expert cruise tips and news from Cruise Hive! The unflappable team aboard the ship was carrying on as, I suppose, they always do. 0000017532 00000 n WHEN THE PAX CANCELS OR CHOOSES TO RE-BOOK (WHICH VIKING CONSIDERS A CANCELLATION): Vouchers are issued by passenger not by cabin. No. 0000005975 00000 n 62 50 These . The 'Viking Venus' at anchor in Santorini. 0000026368 00000 n The details depend on the country where you booked the cruise. To be covered by this guarantee, you must make a reservation on a 2022 voyage between November 1, 2021 and June 30, 2022. 59 or less. 0000003926 00000 n Many thanks for your detailed explanation @duquephart, Do you have any advice for me who might rebook my May - June 2021 British Isles cruise on the Venus? Are not refunded people took their vouchers for 2020 cruises, and cruise director Heather Clancy feeling... 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