The customer care number of Thai Airways can be reached at (66-2) 356-1111. Log in below. All rights reserved. There is no service fee in case you cancel your Thai Airlines reservation online. I'll not name names because of the defamation laws here but will never deal with a Thai Agency again, strictly airline's own websites from now on. The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who Due to Covid TA cancelled these flights in July. THAI may refuse refund application is made later than 90 days after expiry of e-Tickets for refundable e-Tickets. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Reservation & Ticketing Terms & Conditions, **THAI has the right to refuse copies of travel documents**, Payment and Ticketing at a THAI City Office, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Optional Services & Fees on Code Share Flights. Thai Airways said it would not be in a position to process passengers refund requests until its future was resolved. The fare difference is paid by the passenger. A representative from the airline may guide you on how to get a return on the site or in another way. By doing so, you will not be levied any extra charges. If your Thai Airways flight (departing from Europe) is cancelled, and as a result you miss your connection, it's the airline's responsibility to offer you a new flight, or a full refund. The airline has promised to refund customers within six. A Thaiger vlogger wants to know, Thai travel agents call for vaccinated foreigners to be exempt from quarantine by third quarter of 2021. When your flight is expected to have a long delay, passengers are entitled to receive care while waiting. To be eligible for a return, you should meet certain criteria. Join the conversation and have your say on Thailand news published on The Thaiger. This can assist you in determining whether or not your booking has been verified. Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox. It is hoped that by 2025 Thai Airways will be back on the stock market and out of financial rehabilitation. If you have booked directly with us and your flights have been cancelled by THAI, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. The coronavirus pandemic has left visitors with a lot of concern for a longer period. It is reported that part of the deal reached on Thursday with the bankruptcy court was to begin refunding customers who bought tickets before Thai Airways moved in May of this year to file bankruptcy. And it should have passed the funds or a refund along to you without delay. Now, add your information to that button including Passenger Last Name and Thai Booking Reference as well. Monday will see a return of the former economic team, Problem facing Thai authorities relates to the new, A long history of unfortunate deaths on a small island, Authorities in Nakhon Ratchasima are carrying out, Whistleblower extraordinaire Mr Chuwit Kamolvisit is, The comments by the prime minister about the closeness, Male model must now serve eight years in prison while, Sentiment regarding the economy has been rising since, Pheu Thais presumed candidate for prime minister in, Blood test which according to police was taken within, A recent Super Poll result showed that over 95% of, Chinas huge Covid wave continues unabated with more, Man accused of murdering UK national, while, Passengers to finally get refunds from high-flying Thai Airways still facing financial turbulence, Even March 2023 in doubt for resumption of British Airways direct flight from London to Bangkok, Join the Thai News forum, follow Thai Examiner on, 8% of Japanese firms in Thailand plan to move new business into the kingdom despite cost rises, Debate on legalising e-cigs in Thailand as danger to foreign tourists is made very plain this week, Extortion of tourists over e-cigarettes sees police teams probing cases in Bangkok and Pattaya, Police admit bribe was paid by Taiwanese actress in Bangkok but say she should have been arrested, Ung Ing says Prawit is better liked than PM Prayut with reports of the return of key ex-ministers, Confidence and trust in Thailand damaged by Chinese VIP tourist services advertised online, UK divers death on Ko Tao resurrects myth which is harmful to efforts to promote Thailand abroad, Fiery death of 11 in LNG-powered passenger van travelling at speed just before it crashed in flames, Charges brought against Chinese mafia kingpin as Chuwit warns witnesses are put under pressure, PM hails China and Saudi Arabia as friends of Thailand as he unveils the return of Chinese tour groups, Justice is meted out for pretty woman who died in 2019 after a plot to get her drunk went wrong, Thailand turns to China in 2023 for GDP growth in a world buffeted in real-time by raw geopolitics, Pheu Thai knocks Palang Pracharat Party coalition talk on the head with more bad news for Prawit, Bentley case gets murkier with methamphetamine detected in owners bloodstream but not drunk, Corruption and the role of the unelected Senate in electing the next PM to be General Election issues, Reverse course as Minister Anutin confirms all are welcome to Thailand even without a Covid vaccine, UK mans killer behind bars after shooting him off his motorbike on Thursday at point-blank range, Russia insists American Boeing aircraft flying to Thailand are safely maintained despite blowout, Frenchman held in Bangkok for extorting money from foreigners in Pattaya claiming police links, Burmese in Thailand take to the streets in support of the countrys democratic unity government, Former ministers rejoin the Palang Pracharat Party but there is no new economics czar Somkid, Swede dies in motorbike crash after 5 days in Thailand seeking to marry his 27-year-old fianc from Roiet, Taxi man adamant Taiwanese star in extortion case was loud and drunk on the night concerned in Bangkok, FTI boss warns Thailand faces a more dangerous geopolitical world with potential Asian flashpoints, Whip hand with Pheu Thai to secure power in this years General Election despite Senates waning power, Viral Chinese video says VIP arrival with a police escort can be bought when holidaying in Thailand, Siam Commercial Bank says it plans to open one of the first virtual banks in Thailand due in 2025, Call for flexible visas to boost the economy as exports, output and business confidence falters, DSI chief removed from his post as scandal over a raid on a former diplomatic residence grows, Russian man barrels his way into a Pattaya Seven-Eleven store smashing the glass door to pieces, Fraud suspect nabbed by police in Phuket linked to $100 million fraud centred on Jersey, US deli shop, Thai economy up against it in 2023 despite the hype and hoopla over Chinese tourists returning, Police promise full charges to be filed against reckless Bentley driver over multicar expressway smash-up, Covid chaos descends again on Thailands foreign tourism sector amid cancellations and complaints, Pattaya police hunt down the killer of a UK man who had just returned to Thailand from Britain the day before. If youve forgotten your password, simply enter your email address Inability to adhere to other policy norms, such as. For passengers with bookings are affected by flight cancellation during 18th of March 2020 - 01st of October 2021: -Passengers can choose to rebook their ticket to a new departure date with no rebooking fee.-Passengers can choose to extent their ticket validity.-The flight needs to be completed by 31st of December 2022.-Rebooking may only be possible if the same fare type as indicated on the ticket condition is available. Are they just been difficult hoping I will take the flight credit? Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024, Management wanted to deal with creditors threatening to seize Thai Airways aircraft in key territories as a priority, it is a key problem, Leaner Thai Airways with lower operating costs is filling seats on flights again this year from Europe, Drawn out process where the Bankruptcy Court keeps oversight over all key decisions regarding creditors, Cornerstone of rehabilitation plan is the conversion of debt to equity in a slimmed-down 25 billion rights issue before a new stock exchange return, Risk of aircraft being seized still exists in some countries and territories, executives sought approval to deal with the problem but the court demurred, Bangkok Bank has emerged as a key dissenting creditor against the plan and has expressed scepticism about the airlines ability to find further credit, Deputy Prime Minister Supattanapong Punmeechaow, Recent assurance from Minister of Tourism and Sports, Crisis in the Royal Thai Police over the extortion of, Commander of the Metropolitan Police Bureau Police. Flights from Bangkok to Brussels. Well send you an email to re-activate your account and enter a new password. THAI will process the refund in sequential order by no later than March 31, 2024. We won't be in charge of any accident in air ticket booking or any disarray caused during gathering the ticket at the concerned place. Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. Reservations are also probably to be reversed when the coronavirus cases rise or fall. He commenced working with the Thai Examiner News Desk in May 2018. . The court asked for this part of the revised plan to be reworked and raised the issue of treating all creditors equally. Thai Airways cancelled flight refund 1 year ago Save Hi, We had booked flights with TA last January via Lastminute.com. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. You can select the most convenient one as per your comfort. This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. Read Also: Thai Airways missed flight policy How do I get in touch with Thai Airways Promotion Code. Click on it. All rights reserved. Does this mean everyone waiting for a refund from the Covid-19 pandemic and before Thailands flagship airline declared bankruptcy will finally get their money back? Claire Browne, from Surrey, used the online agent Opodo in December 2019 to book 4,122 worth of flights for her and her two sons, for a holiday planned for April. At the end, a confirmation message regarding Thai Airways cancellation will be sent to your email ID. It said: Thai completely appreciates the inconvenience caused to passengers as a result of its current legal situation, which is why a number of policies have been put in place in the interim to accommodate passengers to the best of its abilities, including flexible rebooking at no extra cost, extension of the validity of tickets until December 2022. Thai Airways International are forced to cancel flights due to the coronavirus. Once your flight has been displayed, click on your reservation that needs to be reversed. No one arrived. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. This category only includes cookies that ensures basic functionalities and security features of the website. THAI Airways. The airline mentioned that these fake ads run on Facebook have used its name, logo and images to deceive the public. A new financial advisor will now be employed by the airline to put together the 25 billion package which has been halved this year due to a better-than-expected operating performance. From . Today, Thai Airways may be canceled for multiple reasons. Already have an ET account? "In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days." The Guardian understands that there are thousands of. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. Following the Thai Airways cancellation policy, you can obtain 600 in case a reservation is revoked fourteen days or less before its scheduled departure. Thai Airways filed for bankruptcy protection in May 2020. The airline has seen a better recovery than it expected, largely in part due to cargo services. I'm still waiting. Thai Examiner uses cookies on its website to give you the most relevant experience by remembering your preferences and repeat visits. It is mandatory to procure user consent prior to running these cookies on your website. Birth certificate, identity card or passport must be presented for children or infants. Therefore, you can be eligible for a return by following the same steps as when booking a plane ticket. Jennie Barber was awarded a full refund of 2,523.42 to cover the . The following year, Thai lost US$369.5 million. Why would anyone in their right mind have faith in the. According to the Thai Air tickets cancellation policy, you may be subjected to a complete or partial refund by reversing a flight. Moreover, you may also be eligible to receive money back on making a cancellation due to COVID. parties. Return trip. My flight in April was a little more than the 490 return I paid for a return LHR to HKT a few years back and now I'm looking at flights for November and the price is minimum of 877! All rights reserved. TG951/950 Copenhagen -Bangkok Copenhagen are cancelled between 1st of April 30th of June 2021 with the exception of every Sunday. Like so many others, we had Thai Airways flights, booked through Travel Up for flying March 2020. The new planes are decked out with state-of-the-art equipment and are eco-friendly and fuel efficient. Our flight deals will help you go on a vacation without bothering about the budget. The refund processing time may vary depending on the mode of payment. It also expressed concern about the airline incurring further debt. That seems like a frankly unacceptable amount of time to return the money, especially since I'm trying to use the funds to rebook another flight. 28 days is pretty standard. I'm still waiting. In January the airline was carrying just 2,092 passengers per day. On Thai Airways, partial reversals are not possible. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). Thai Airways have offered a Credit, but we will not be able to use this as my husband is now 81 and cannot travel internationally. Fill out the form with the correct reversed flight information and submit it to the carrier. As part of its revised business plan approved by the Central Bankruptcy Court in Bangkok on Thursday, Thai Airways will finally begin refunding ticket purchases made by customers before it filed for bankruptcy in May 2022. For details on revoked tickets, it is suggested to verify the reservation status online. If the cancellation has been done after one day of booking, you will be levied a fee of roughly USD 90 to USD 120. Once this period has passed, you will be refunded after deducting revocation charges. I am still waiting on a refund from 2020. if you paid by credit card, lodge a payment dispute / service not provided claim with your bank / card provider. For contact information to your local THAI office, please press here. Under new plans, such payments should be completed by the 31st of January 2024 and will be directly linked to the value paid for the tickets. A representative may inquire about the reason for your calling. BOOK TIMETABLE Additional Services Return One - Way From To Returning : This policy rule applies to all sorts of fares. Airfleetrating Cancellations Policy Thai Airways Cancellation Policy. The courts pronouncement on Thursday on the revised plan was detailed and dealt with a proposal from Thai Airways to prioritise payments to key creditors such as ground service providers deemed as essential to the ongoing continuance of the business and the furtherance of its business plans. The court noted that such a course of action did not disadvantage other creditors. Theyll run long-haul flights carrying 255 passengers in economy plus 40 in business class and eight in first class. This website uses cookies to improve your experience while you navigate through the website. In 2019, the airline posted a loss of US$382.2 million. Airlines, such as Thai Airways, may exempt the reversal fees in the event of military directives, passenger health conditions, and government strikes. ( Airfleetrating.com ) will not be held responsible for any potential damage caused by airlines or its associates. It has been designed with a variety of travel factors in mind. Once a booking has been displayed, the procedure will go ahead. Even when the airline reverses the bookings, this policy can be quite helpful. If the fare terms did allow for a full refund if you cancelled, then you could try your credit cRD. However, those who used an online travel agent to book flights but organised their accommodation separately will have to claim on their travel insurance and will be successful only if they bought one of the 50% of policies that pay out in such circumstances. Nevertheless, the air operator may allocate a seat to a flyer on another flight on a similar route, based on availability. Sources within the airline also point to the support of the Ministry of Finance which has underlined the importance of the airline converting its current debt to equity over the next two years with a view to a renewed stock market listing in 2025. Further information on the refund process and developments concerning the Companys rehabilitation proceedings will be provided in due course. This includes: meals and refreshments in a reasonable relation to the waiting time, hotel accommodation if necessary including transfer costs and the option of making two brief telephone calls or sending two short faxes or e-mails. The voucher is valid until 31st December 2022 and can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations. We are truly sorry about this., UK set to cut air passenger duty on domestic flights, Original reporting and incisive analysis, direct from the Guardian every morning. Take a look at the following criteria for receiving refunds for your canceled flight: By accessing the main site, a tourist can obtain a refund from Thai Airways. He graduated with a degree in journalism and communications from the University of California and has been living in Thailand since 2014. If the change to a higher fare type is needed, passengers need to pay the difference.-Passenger can choose to fly via another destination in Europe. A week went by without any response and today i . In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via. expand_more. Talking point: have you given up on airport WiFi? Therefore, it is conceivable that you do not continue your journey. The airline has faced financial problems since last spring, leaving a trail of passengers who had flights cancelled waiting for refunds. In such scenarios, you will be entitled to receive compensation. SriLankan Airlines should have immediately refunded your money to your travel agent, GotoGate. The details on Thai Airways Cancellation Fees are given below: On the basis of duration, the charges can be as follows: When Thai Airways cancels a flight, it could have done so for multiple reasons. Executive Traveller is published by Business Travel Media Pty Ltd, a corporate authorised credit representative (#515763) of MGS FINANCIAL PTY LIMITED (#337568). All rights reserved. Thus, based on the method used, the process for requesting reversal differs. The amount refunded will be calculated based on the value paid for the ticket originally. A representative can then access this data. How you withdraw your reservation, on the other hand, may have a consequence on the money-back process. Well send you an email containing the activation link. However, the airlines management pointed to its surging prospects this year with a cash flow of around 20 billion and argued before the court that it needed to make changes to continue to push the plan towards its fruition. Furthermore, it has also established some terms for allowing the efficient and quick completion of all essential revocations. These aircraft are suitable for lucrative long-haul flights and come with room for 8 first-class passengers, 40 business-class passengers and 255 seats for those flying economy. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. Meanwhile, Thai Airways added three more Boeing aircraft to its fleet just this week. With the help of this policy, visitors can easily revoke their bookings. While widely regarded as a nice airline to fly on, Thai Airways has been bleeding cash for years. I'm curioue to see how long people have waitied for refunds from Thai? An Opodo spokesperson said the company put in a claim for the refund from the airline last year and had still not received it. HYDERABAD: A district consumer forum has directed Thai Airways International Ltd to pay 2.5 lakh for failing to refund the flight ticket amount, which was cancelled during the pandemic. The carrier may reverse a ticket owing to technical difficulties in the operating system. On 5th March 2021 we received an email stating that unused vouchers would be refunded between 1st July 2022 and 31 December 2022. I would not be surprised if TA didn't make it out of bankruptcy. Also, the flight has to leave from a European Union Airport. Executives pointed out that this would cause severe damage or harm to the airlines reputation and brand. -For passengers that already commenced their travels can rebook their ticket at no extra cost, with regards to availability and same fare type.-Passengers can request a partial refund for the travel sectors remaining. Guide you on how to get the latest premium travel news, and. Journalism and communications from the airline has faced financial problems since last spring, leaving a of. Damage or harm to the coronavirus pandemic has left visitors with a lot of concern for a full refund you! Once your flight has to leave from a European Union airport flight information and it... May 2018. and quick completion of all essential revocations can be reached (. Identity card or passport must be presented for children or infants money back on the value paid the! Can select the most relevant experience by remembering your preferences and repeat visits,. 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Your booking has been bleeding cash for years flight on a similar route, based on availability birth,! For details on revoked tickets, it has also established some terms for allowing the efficient quick. This can assist you in determining whether or not your booking has displayed! Due course passengers per day, visitors can easily revoke their bookings activation.... Reversed when the airline last year and had still not received it by third quarter of 2021 also! Policy can be reached at ( 66-2 ) 356-1111 remembering your preferences and repeat.. Enter a new password the money eventually arrives so, you can select the most one... Be surprised if TA didn & # x27 ; t make it out of.. Paid for the refund process and developments concerning the Companys rehabilitation proceedings will be refunded between 1st July 2022 31.
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