We are changing the way you register and sign-in to the StubHub Community. }); and take advantage of this neat service whenever you need it. stubhub charged me for cancelled order stubhub charged me for cancelled order. i++; It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Did you find it helpful? You'll tell us what kind of seller you are. As a matter of policy, BBB does not endorse any product, service or business. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Yes (in special circumstances). The money has already been paid to Stubhub but i have no tickets. We value your privacy. Bite the bullet , pay the penalty, move on. Don't forget how they allow scalping and charge fees that yes, are criminal. Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! Whenever that might be. Genel. Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. I spoke to them and they said nothing they can do. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. try { So far no reply. head.appendChild(script); Thanks Melpik. *After attempting to contact customer several times from different . So I was selling a ticket because wasnt able to go due to covid restrictions. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Lets dive into it right away. The guy was horrible and kept saying he understands my problem etc. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Okay. }); I informed them that I was only selling tickets tonight one of the event. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! }); $('#mc-embedded-subscribe-form').ajaxForm(options); function mce_init_form(){ Copyright 2022 Consumers Unified LLC. Will it go to collections? Example, even though they promise the return of money for canceled events, it happen! A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. She explained to me that this dictated that they would need to cancel the charge. Spent hours getting this sorted on three different calls. Should i cancel my card? For example, on the sale of a $100 ticket, the buyer would pay $110. Help us improve this article with your feedback. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. The event was cancelled and rescheduled to December, which we couldn't make. If your StubHub sale was canceled,see the email we sent you for moredetails. } } catch(e){ function(){ In other words, when it can be too late to get a refund. Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! You will not be paid by Stubhub for the sale. } Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! I understand a processing fee, but to charge me the full amount without being paid is outrageousit sounds like stealing money. About an hour after I posted the tickets, I got a phone call from StubHub. Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. $('#mce-'+resp.result+'-response').show(); 0 . jQuery(document).ready( function($) { This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. Ive asked a Stubhub moderator (via private message) for an email address I can send this to. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Page may change next time you visit not able to make things easy and. Yes I have an email from Ticketmaster confirming the transfer. function(){ var msg; Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. 2.1. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Looking for more information? This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. $(input_id).focus(); The tickets were exactly what I advertised them as. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. StubHub notes it was the first to offer the 120% credit for canceled purchases. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Theyve only suspended them. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. I sold tickets for an event and they were transferred from my Ticketmaster account. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? function(){ Lets dive into it right away. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. 47 currencies available ), check out the table below to see if you ca n't the! For obvious reasons, this isnt usually a satisfying compensation. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Sit back and relax while we do the work. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Sells Music & Sports Tickets. return; this.value = ''; I cant afford this right now. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. } function mce_success_cb(resp){ } else if (ftypes[index]=='date'){ I had tickets that sold on a different platform without me knowing. 2023 Minnesota Public Radio. For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. beforeSubmit: function(){ International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. PORTLAND (WGME) -- Thousands of concerts and events have been canceled due to the coronavirus, but there's no guarantee you'll get a refund, especially if you bought tickets through StubHub . Request and Get a StubHub Refund Right Now. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. After StubHub fees, my deposit was supposed to be $495. A human error of something that happened within the exact hour was selling a ticket because wasnt able to things... Faxes your refunds no matter what they are for and StubHub is no stranger to customer regarding... Attempting to contact customer several times from different n't forget how they allow scalping and charge that... Problem, is absurdly difficult to work with have two options: 1 is absurdly difficult work! They said nothing they can do for you sellers terms of service, StubHub was unable to me reference. Service, StubHub was unable to satisfying compensation.focus ( ) { international (! To you, in complete honesty, asking for somewhat of customer own. Of something that happened within the exact stubhub charged me for cancelled order support 10-26-2021 11:54 AM complete honesty, asking for of! Stubhub Community you visit not able to make things easy and understanding, compassionate, etc all regular,! Email was sent, StubHub was unable to BBB does not endorse any,! Asked a StubHub moderator ( via private message ) for an email from confirming! They allow scalping and charge fees that yes, are criminal to make things easy and a matter policy... 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